Last updated: 19 September 2022.
This End User Licence Agreement (or “EULA”) governs the relationship between you (“user” or “you”) and Wargaming Group Limited, a limited liability company registered by the Department of Registrar of Companies and Intellectual Property of the Republic of Cyprus under the number HE290868 at 105 Agion Omologiton Avenue, 1080 Nicosia, Republic of Cyprus or any one of its affiliated entities (“Wargaming” or “we”) in relation to any of our games, websites, applications, and other software products (each, a “Product”).
2.1 You confirm your agreement to this EULA as part of creating a Wargaming Account (“Account”) or during an installation process. If you (or your parent or legal guardian in case you are under 18 or have limited legal capacity) do not agree to this EULA, then you may not use or access the Products.
2.2. If you permit your minor child or legal ward to use the Products, you agree to this EULA on behalf of them and yourself. You understand and agree that you are responsible for all uses of the Products by your child and that you have the same duty of care as in your own matters. You agree that you will not knowingly allow any individual under the age of eighteen (18) to use or access the Products without a parent or legal guardian supervising him or her.
3.1. You also accept the following documents that form part of this EULA:
3.2. We may provide explanations and examples of how this EULA applies to individual Products. Please refer to section 7 “Wargaming Guidelines” for more information.
4.1. In order to use all features of a Product, you will need to create an Account.
4.2. To create an Account, you must have an e-mail address and will be required to provide certain information. The details of the information that you need to provide are set out in our Privacy Policy. It is important that you provide this information truthfully and accurately and keep it up to date, so that we have correct details about you and your Account.
4.3. When creating an Account, you will also be required to provide a username (“Nickname”) to represent you in our Products. Your Nickname cannot be transferred to another person, and you may not use a Nickname that is used by someone else.
4.4. In order to use the Products for Xbox®, you will need to visit this website and sign in using your Microsoft Xbox® Live ID credentials. The Account will be automatically created using your Microsoft Xbox® Live ID credentials (e-mail and nick name (gamertag). For other external/third-party platforms you need to have a separate account and subscription activated.
4.5. You may also log in through some third-party systems if expressly permitted in the Product.
4.6. If expressly permitted by Wargaming, a “demo account” is possible in certain Products. In this case, you will not receive a separate Nickname or password and the authorization for such Product is made through the specific technical device (mobile phone, tablet, etc.) that you use.
4.7. However, you are strongly advised to set up a standard Account in accordance with the above provisions. If a “demo account” is used, your progress in a Product may be lost in case you lose access to your technical device or its software is modified.
4.8. Your Account is personal to you and must not be shared, transferred, or traded with any other person. Therefore, you must keep all information relating to your Account confidential. At no time should you disclose your password, secret question, or answer to anyone. This includes your friends, children, spouses, co-workers, clan members, and/or clan leaders.
4.9. If you breach section 4.8 and share or transfer your Account, you may be responsible for the conduct and actions of third parties using your Account, including for all violations of this EULA. We reserve the right to suspend access to your Account or to close your Account and terminate this EULA in accordance with sections 16.5-16.9 “Suspension or Termination by Wargaming” if we discover Account sharing or transfer.
4.10. You must ensure that you secure your Account, computer, mobile phone or other device on which you use our Products from third party access. Please notify us immediately at https://eu.wargaming.net/support/ if you become aware of:
4.11. We have implemented physical, electronic, and managerial procedures to help safeguard and prevent unauthorised access, use, alteration, modification and/or disclosure of your Account information. We shall have no liability to you for any loss or damage arising from any unauthorised use of your Account or any unauthorised access, use, alteration, modification and/or disclosure of your personal information to the extent it arises from your culpable omissions or negligent conduct. We reserve the right to suspend access to your Account if we discover Account hacking. If you believe that we have suspended access to your Account in error, please contact our Customer Support at https://eu.wargaming.net/support/.
5.1. The Products contain a lot of content that includes, without limitation, software, technology, text, forum posts, chat posts, profiles, widgets, messages, links, e-mails, music, sound, graphics, pictures or video materials, as well as the design and appearance of our Products (“Content“).
5.2. Some parts of the Content may only be accessible online and/or require using keys or codes, serial codes and/or online authentication of any kind and in-game achievements in order to be unlocked.
5.3. In return for your acceptance of this EULA, we give you the personal right (known as a ‘licence’) during the time this EULA is in force between you and us to download, install and use the Products.
This licence is:
5.4. Unless and to the extent that we have expressly authorised you in writing, you must not:
5.5. Wargaming will do its best to make the Content available to you as a part of your enjoyment of the Products, subject to some additional conditions detailed below to ensure efficient running of the Products:
5.6. Products, including the code, graphics, game play, user interface, audio and other Content, contain proprietary information and material that is protected by intellectual property laws including but not limited to applicable copyright legislation. You agree that we own or licence all of this proprietary information and material and that you may not use or exploit any of it without our permission.
5.7. “World of Tanks”, “World of Warplanes”, “World of Warships”, “World of Tanks Blitz”, “Wargaming.net” and “Wargaming” and their respective logos are trademarks or registered trademarks of Wargaming. You may not use or display such trademarks in any manner, except as expressly set out in this EULA. All third-party trademarks and service marks that appear in the Products are the property of their respective owners and all rights in them are reserved.
5.8. World of Warships is not licensed, endorsed, and/or affiliated with any branch of Federal, State, and/or sovereign government, or any military branch or service thereof, throughout the world. All trademarks and trademark rights pertaining to warships are proprietary to the respective rights holders.
6.1. Some Products may permit you to order virtual items, in-game currency, premium memberships, or other content or services (each a, “Paid Content or Services”). If you decide to order any such Paid Content or Services, you must ensure that:
6.2. The following rules apply to Paid Content or Services:
6.3. In addition to the rules set out in section 6.2 above, the following rules apply to Gifts:
6.4. IF YOU ARE USING OUR PRODUCTS ON EXTERNAL PLATFORMS, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD-PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH PRODUCTS ARE SUBJECT TO RULES OF THOSE PLATFORMS, NOT OF WARGAMING.WARGAMING DISCLAIMS ANY LIABILITY OF ANY NATURE FOR SUCH EXTERNAL PLATFORMS’ ACTIONS.
6.5. When using PlayStation™Network Products and Services, any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited (“SIENE”) and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.
6.6. If your issuing bank offers automatic account updater services (Visa Account Updater, Mastercard Automatic Billing Updater, or similar), these services may automatically update your payment card details in our acquirers’ systems when they change without any action on your part. If you do not want to have your card details automatically updated, please contact your issuing bank.
You have the right to withdraw from any Contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Contract. To exercise the right of withdrawal, you must inform us,
Wargaming Group Limited
105 Agion Omologiton Avenue
1080 Nicosia
Republic of Cyprus
wf@wargaming.net
+357 22 864444
https://eu.wargaming.net/support/,
of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website https://eu.wargaming.net/support/kb/articles/600. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from the Contract, we shall reimburse to you all payments received from you under this Contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you have communicated us of the exercise of the right of withdrawal from that Contract, in comparison with the full coverage of these services under the Contract.
6.7. Based on the aforesaid you understand that by purchasing Paid Content or Services, you consent that we make available these Paid Content or Services to you directly after we have accepted your order. You will lose your right of withdrawal once the Paid Content or Services have been made fully available to you by us. However, your right of withdrawal is not lost if you order Paid Content or Services that are granted to you for a certain period of time (e.g. time-limited premium memberships).
6.8. Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method. You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.
6.9. Applicable consumer protection law, in particular your right of withdrawal under section 6 “Paid Content or Services”, will not in any way be restricted by this EULA.
6.10. If you are from Czech Republic, you have the following rights under the Czech consumer protection law: https://legal.eu.wargaming.net/cs/czech-consumer-protection/.
7.1. The following actions are prohibited while using any of our Products:
7.3. Wargaming may provide explanations and examples of how these and other rules contained in this EULA apply to a particular situation or Product depending on its nature and functionalities (“Guidelines”).
7.2. Please follow these rules carefully since failure will be considered a material breach of this EULA, which could lead to restrictions on your access to our Products or your Account under sections 16.5-16.9 “Suspension or termination by Wargaming.”
7.4. The Guidelines that apply to your use of particular games are set out at the following links:
7.5. The Guidelines that apply to your use of clans in particular games are set out at the following links:
7.6. The Guidelines that apply to your use of Forums are set out at the following links:
7.7. Our Fair Play Guidelines are set out at the following links:
7.8. Our Player Content Guidelines are set out at the following link:
7.9. Wargaming may add, amend, and delete Guidelines in future. In case of any discrepancies between this EULA and the Guidelines, this EULA shall prevail.
8.1. From time to time, we may need to amend this EULA for serious reasons, for example to reflect new features and functionality in the Product or to comply with changes in the applicable legislation.
8.2. We will inform you of the particular changes and of your right not to accept them in advance via e-mail no later than thirty (30) calendar days before such changes come into force. We will also communicate to you the text of the updated EULA. If you disagree with the changes, you can terminate the EULA by deleting your Account at https://eu.wargaming.net/personal/privacy/ or, for console games, https://console.worldoftanks.com/accounts/management/. Your continued use of our Products after the changes come into force will constitute your acceptance of those changes. The latest version of this EULA will always be available on our legal pages at https://legal.eu.wargaming.net/ or our other legal pages that we will communicate to you. Changes to this EULA shall not affect your accrued rights and shall not have retroactive effect.
9.1. From time to time, we may need to deploy or provide patches, updates, additional Content or other modifications (each, a “Change”) to the Products. We do so to maintain conformity of the Products or for other important operational reasons, e.g. to adapt the Products to a new technical environment or to an increased number of users, enhance online gameplay, add, update, or remove features, resolve software bugs.
9.2. You hereby accept, recognize and understand that we may further develop, improve, patch, update, change, limit the Products, its graphics, features, gameplay and any Paid Content or Services, including beyond what is necessary to maintain the Paid Content or Services in conformity for other important operational reasons as described in section 9.1.
9.3. Changes include so called “nerfs or buffs” to Paid Content or Services, including the Paid Content or Services that you have already ordered. We will do that only if permitted by law and in accordance with the process required by law, especially only if there is a valid and reasonable cause for example as described in section 9.1 or expiry of rights of use acquired by Wargaming.
9.4. For any upcoming Changes to Paid Content or Services, if a Change has a negative impact on your access to Paid Content or Services, we will inform you immediately about the Change, the characteristics and time of occurrence. If the impact of an upcoming Change is not minor, we undertake to inform you on a durable medium in a clear and comprehensible manner:
9.5. If you decide to terminate the Contract in accordance with section 9.4(iii) above,
9.6. We will carry out any reimbursement other than of the Right of withdrawal to you using the same means of payment. Nevertheless, due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method, in which case you agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via that same payment method that you have used are technically impossible. In any case, you will not incur any fees because of such reimbursement.
9.7. Wargaming will do its best to make Content and Products available to you. However, you acknowledge and accept that Content and Products may have a limited lifecycle or that we may no longer be able to provide Content or Product(s) for business reasons or due to legal, technical, or other objective reasons. If we decide to stop providing Content or Product(s), we will inform you 180 calendar days in advance and we will comply with our legal obligations to you. If we have to stop providing Content or Product(s) for legal, technical, or other objective reasons, we will inform you in advance (unless immediate removal of Content or Product(s) is required) and we assume no liability except for the cases where such Content removal or Product closure is due to our fault or if otherwise required by the applicable law.
10.1. You need certain minimum hardware and software capability (including a suitable connection to the Internet) to use the Products. The technical requirements for each Product are set out in the Product’s description. Please make sure you meet such technical requirements before installing/using the Products. The graphics quality in the Products may differ depending on your settings, hardware capabilities, and Internet connection.
10.2. Changes to the minimum hardware and software requirements will be done in accordance with section 9 “Patches, Updates and Changes.”
11.1. We may give you the opportunity to test new Products and features as a tester during an alpha, beta, or other type of closed test (“Tester”). Your participation as a Tester is closed (not open to all users) and will be subject to the following additional terms and conditions.
11.2. Closed tests are confidential. The tested Products/features, including information about features and functionality to be offered as part of such Products, are confidential. If you participate in a closed test, you must safeguard and prevent unauthorised access to, copying, disclosure, and unauthorised use of the tested Products. You will carry out the testing personally and not provide access to the tested Products to any other person. Your obligation to keep any/all tested Products and/or such product information confidential will survive until we publicly distribute, or otherwise disclose to the public through no fault of yours, each of the Products and the Content that you are testing.
11.3. As a Tester, you are invited to use the tested Products for the sole purpose of evaluating such Products/test features and identifying errors, without granting you any rights or privileges of any kind with respect to the tested Products and/or features. The tested Products are provided free of charge for testing on an “as is” basis and we make no warranty to you of any kind, express or implied.
11.4. When using tested Products, you may accumulate Content, experience points, or other value or status indicators. You agree that we may reset this data when the relevant Product completes this testing phase or at any time during the testing process. In this case, all user history and data will be erased and each user will return to novice status.
11.5. By starting a test as a Tester, you understand and agree that:
12.1. Some Products permit you to create, modify, or contribute content which you have created (“User Generated Content” or “UGC”) and publish, upload, or make available such UGC to other users via our Products.
12.2. UGC includes, without limitation, Nicknames, forum posts, chat posts, voice chat, messenger type features, profile content, gameplay, artworks, screenshots, music, sounds, recordings, fan art, let’s play and gameplay videos, modifications, fan webpages and other types of works.
12.3. You own any rights that you may have in your own original content that forms part of the UGC. Your rights in the UGC do not extend to any of our Products or any part of the UGC which is comprised by or incorporates any of our Products.
12.4 When you publish, upload or make available UGC to other users via our Products, you grant us a royalty-free, worldwide, non-exclusive, permanent, irrevocable, and freely sub-licensable licence to use, reproduce, modify, create and use derivative works from, exploit, distribute, transmit, perform, translate, host, make available and communicate your UGC on our Products and any platform, including third-party platforms, relevant to our Products for the purpose of the operation, distribution, incorporation into, and promotion of our Products for the entire duration of the intellectual property rights. You acknowledge that the purpose of this license includes making your UGC available to other users and that we may need to modify your UGC for this purpose.
12.5. In relation to any User Generated Content which you create or wish to make available to other users, you agree to and comply with the following terms and conditions:
12.6. Refer to our Player Content Policy for further information on how you can use our Products to create and share UGC based on our Products.
12.7. In addition, you understand and accept that we will not make available to you any content which was provided or created by you during the use of our Products if:
13.1. We are always pleased to hear from our users and welcome specific comments about our Products. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions or materials other than those we have specifically requested. The aim of this policy is to avoid the possibility of future misunderstandings when projects that we develop might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative suggestions, ideas, notes, drawings, concepts or other information such as game ideas or original artwork (“Submissions“).
13.2. Any and all Submissions that you send to us, whether at our specific request or notwithstanding our request that you do not do so, shall be deemed, and shall remain, our property to the maximum extent permitted by the applicable law from the time of uploading or transmission.
The Products may include hyperlinks to web sites operated by third parties including advertisers and other content providers. Those sites may collect data or solicit personal information from you. We do not control such web sites, and are not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect.
15.1. If Products are nonconforming, you may, if the conditions are met, (i) demand supplementary performance, (ii) as the case may be, withdraw from or terminate the Contract or reduce the price, and , subject to the applicable law, (iii) claim damages or reimbursement of futile expenses with the exception of Products that are offered by us free of charge.
15.2. We shall be liable for damages and personal harm resulting from the absence of a warranted characteristic or due to gross negligence or intent on our part, our representatives, employees or agents.
15.3. In addition, we shall be liable in the event of slightly negligent breaches of material contractual obligations, but limited in amount to the damage typically foreseeable. Material contractual obligations are, in the abstract, obligations the fulfilment of which makes the proper performance of a contract possible in the first place and on the fulfilment of which the contracting parties may regularly rely.
15.4. If German law applies to you
15.5. And further liability of us is hereby excluded to the maximum extent permitted by applicable law.
16.1. Our and your legal rights to delete your Account and terminate this EULA for cause remain unaffected.
16.2. If a termination for cause is prompted by a breach of a contractual obligation under this EULA from our side, you are entitled to (i) a refund for any payments made by you for premium in-game currency that at the time of termination has not been used by you in exchange for other Paid Content or Services; and (ii) a pro-rata refund of payments for any premium membership active for your Account at the time of termination. Other than that, you will not be entitled to any refunds except as set forth in this EULA or required under the applicable law.
16.3.You may terminate this EULA without cause at any time by deleting your Account at https://eu.wargaming.net/personal/privacy/ or, for console games, https://console.worldoftanks.com/accounts/management/.
16.4. Any Paid Content or Services that you ordered from us is directly linked to the existence of your Account. If you decide to delete your Account and terminate this EULA without cause, you will lose any Paid Content or Services accessible from that Account at the time of the termination. You will not be entitled to any refunds. This section does not limit your statutory right of withdrawal under section 6 above.
16.5. If you are in breach of this EULA, then we may, depending on the seriousness of the breach, take some or all of the following actions:
16.6. If the breach of this EULA is your first breach, if it is not serious, if it is capable of cure, and if the circumstances allow us to do so, then we give you fourteen (14) calendar days prior written notice of the impending Account closure to give you the opportunity to cure the breach during such time period.
16.7. We will permanently close your access to your Account or delete your Account in serious circumstances where we consider that a temporary suspension is not sufficient. For example, this might include a serious or repeated breach of this EULA.
16.8. If we suspend your access or delete your Account due to your breach of this EULA, you will not be entitled to any refunds, unless otherwise required by applicable law. This section does not limit your statutory right of withdrawal under section 6 above.
16.9. If you believe that we have suspended access or deleted your Account in error, please contact our customer support at https://eu.wargaming.net/support/.
17.1. The law of the Republic of Cyprus shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules. If you are a consumer habitually resident in the EU, you also enjoy protection of the mandatory provisions of the law of your country of residence. The non-exclusive jurisdiction of the court of Cyprus is agreed. This means that you may bring an action to enforce your consumer protection rights in connection with this EULA either in Cyprus or in your country of residence with the following exceptions:
17.2. In case of any disputes relating to the interpretation, performance or validity of this EULA, an amicable solution will be sought before any legal action, unless otherwise required by the laws of your country of residence.
17.3. If you reside in the EU, Norway, Iceland or Liechtenstein, you may address the European Commission through its Online Dispute Resolution (ODR) platform for EU consumers: https://ec.europa.eu/consumers/odr. We however do not participate in this platform. In addition, you have the right to contact out-of-court dispute resolution bodies in your country of residence in case of a dispute with us based on the consumer protection law, e.g.:
18.1f. The provisions of this EULA are not intended to exclude or limit the rights available to consumers under the relevant provisions of applicable law.
18.2. If any part of this EULA is held to be unenforceable, then it will not affect the enforceability of any other part of this EULA. Also, we and you agree to interpret the rest of this EULA in such a way as to reflect your and our intentions in this EULA as far as possible.
If you have any questions, complaints, or comments regarding this EULA or Products, please contact us at https://eu.wargaming.net/support/.